PBX Vs Hosted SYSTEM
PBX VS Hosted
What you need to know: PBX stands for Private Branch Exchange. It’s a private telephone network, used by a company or organisation to make calls and control how they flow into the building. Traditionally a PBX would be held in a rack or on the wall at the company’s premises and then is connected to the Public Switched Telephone Network (more commonly known as the PSTN) via ISDN lines or SIP trunks.
This allows calls from outside to reach the PBX and onwards to the right person or team. More often than not, it is down to the company themselves to manage and maintain the PBX, which can be costly.
Most companies still have ISDN in place to carry voice traffic from the PSTN to their PBX and vice-versa, but ISDN as a technology is fast becoming outdated. It is by its nature inflexible, expensive and difficult to work with. Indeed many experts predict the demise of ISDN by 2020, and BT has announced it will turn its ISDN network off in 2025.
Hosted telephony, on the other hand, is cloud based. This really just means that the brain of the system resides in a data-centre off site and the only hardware the company needs in its offices is the
handsets themselves. Calls are then made using a data connection - which could be a broadband line, ethernet or similar - removing the requirement for ISDN altogether. Because of this, the addition, removal and repair of services is a simple, quick and pain-free process.
The benefits of a hosted
system over a PBX
Hosted telephony offers a full range of voice and communications services, all hosted and supported in our own network for the utmost reliability and security.
There is great flexibility to expand or decrease the system, add and remove features but also to work remotely or across multiple sites or even abroad as the system connects to any internet connection.
As with many cloud services as new feature become available and needed these can be rolled out, you don't need to purchase any new system or hardware.